Refund Policy

Before critique work begins

You may request a full refund before we begin reviewing your song. Send the request promptly using the payment email and song title so we can locate the order.

After work begins

Once listening, analysis, note-taking, scorecard preparation, or other individualized critique work has begun, the purchase is nonrefundable. Completed or delivered critiques are also nonrefundable because they are customized digital services.

If we cannot complete the service

If Critique My Songs cannot provide the purchased critique, we will issue a full refund. If a song link is inaccessible, we will first make a reasonable effort to request a working link before treating the order as incomplete.

Membership payments

The Listening Room is billed through Skool. Members can cancel future renewals using the platform’s cancellation controls. Membership refund requests are reviewed according to the terms shown when joining and applicable platform rules.

How to request a refund

Email kab@songcritique.online with the subject “Refund request,” your full name, payment email, song title, and purchase date. We aim to acknowledge support requests within two business days. Approved refunds are returned to the original payment method; processing time is controlled by the payment provider and your financial institution.

Customer support